FAQ


Terms and Conditions / Privacy Policy

Gonna keep this simple: I won’t share or sell your information. And I want you to be happy with any purchases you make so if there is a problem with your order please email me at impsandmonsters@gmail.com, preferably within 30 days of receipt of your items and I will resolve the issue. If you would like to speak to me in person just email me your phone number and a good time to call and I will get back to you ASAP. Your questions, emails and orders all come directly to me, Justin Hillgrove, and I do my best to answer in a timely manner. When purchasing art and other items from me, you are purchasing just the item you ordered, not permission to copy or reproduce said item. I love my customers and appreciate the support! Thank you!


Frequently Asked Questions

CONTACT JUSTIN | SHIPPING | SALES TAX | PAYMENT METHODS | PRODUCT DESCRIPTIONS | TEACHING | COMMISSIONS | PARODY & TRIBUTES | STUDIO VISITS


Contact Me

If you can’t find an answer below or have a question about your order you can email me at impsandmonsters@gmail.com. However, I receive a LOT of email – Your messages and orders all come directly to me, Justin Hillgrove and I do our best to answer in a timely manner. If you feel a phone call is necessary please include your phone number in the email and a good time to call. Scroll down to see how messages are prioritized.

Emails are prioritized as follows:

  • Questions about online orders will be responded to ASAP. (If your email goes unanswered and you feel it may have been missed, please feel free to contact me again. Emails do occasionally go astray or get filtered).
  • Most other questions are answered as time permits, usually during the studio hours (Monday – Thursday
    9:00am – 4:30pm PST). Again, please understand that I receive A LOT of email. If I don’t reply PLEASE don’t take it personally.
  • Unsolicited requests to appear at events are usually ignored
  • Unsolicited service offers are always ignored.

Additionally, I do not do commissions (see below), nor do I share high-res files or give permission for individuals to use third party companies to create products with my art on it (i.e. I get frequent requests to send files to a companies so that mugs, puzzles, cases, etc. can be made). Thanks for your understanding.


Shipping

  • United States is $7 ($40+ Ships Free)
  • Canada $30
  • Other International $45

For the purposes of processing & shipping orders, my STUDIO HOURS are:

Monday – Thursday
9:00am – 4:30pm PST

That means orders placed Thursday evening through Sunday will be processed on Monday. Items usually ship within 1-3 business days of placing an order, however Canvas Giclées can take 5-7 business days.

Note about the flat shipping fees: I occasionally receive complaints about the price of shipping, but the actual shipping cost I pay (including packing materials) is always higher than that flat fee, and in many cases it is CONSIDERABLY higher. If you are just ordering STICKERS or PATCHES and want them shipped via First Class Mail (usually around $3-$5 in the US) email me after you place your order or include it in the order notes and I will refund the shipping difference when it ships out.

Most packages are shipped via USPS Priority Mail, but items may also be sent via USPS First Class, UPS Ground, etc. If the item is needed by a specific date please message us (see contact form at top of page) or let us know in the order notes. In rare cases where it will cost me more to ship the order than the order itself is worth (occassionally happens with international orders) I reserve the right to request additional funds for shipping or to cancel the order.


Do You Charge Tax?

Taxes are charged in Washington State and California.


How do I pay for my order?

 

On the checkout page, you can login with you Amazon account for super easy checkout via Amazon Pay.

Or you can Pay via PayPal; you can pay with your credit/debit card if you don’t have a PayPal account. PayPal also allows you to set up a payment plan for higher priced items.


Product Descriptions

Original Paintings are painted by myself, Justin Hillgrove, usually in acrylic paints. The depth of the stretcher bars may vary. All are coated with a UV Varnish.

Original Drawings/Sketches are created by me using archival inks – paper stocks vary. Questions about specific originals may be messaged to me using the contact form at top of page.

Open Edition Prints are laser reproductions on acid-free heavyweight paper stock. Prints are packaged in cellophane with chipboard backboard. Your open edition print should be placed in an 11” x17” frame, available at most frame or craft stores. The image is printed with a white border (see picture below) and title so it can be framed easily, affordably and without a mat.


Standard Poster Print

Giclée Prints are significantly higher quality prints known for their true colors and longevity, and they most closely resemble the original painting. The size listed represents the actual image size and all are unframed. Giclées purchased from Justin Hillgrove (in person at events or here on ImpsAndMonsters.com) are part of the “S/N Edition.” This edition is hand signed and numbered by Justin Hillgrove. A single edition is made up of both watercolor giclées and canvas giclées of varying sizes that total between 10 – 250. (Justin Hillgrove reserves the right to create additional reproductions and to embellish, enhance or remarque any of the art in this edition).

Watercolor Giclée Prints are created on beautiful, lightly-textured 310 gsm 100% cotton paper using fully archival Epson UltraChrome inks, (print-permanence rated at 150 years on paper). Paper giclées should be matted and framed. A small white border is included in order to facilitate matting. I recommend taking your print straight to the framer. Please keep your new print covered until it is framed to avoid damage. Be careful of water, hard objects & adhesives as these can damage and scratch the surface of your print. Try not to use your hands to wipe off any dust as this can also scratch the surface. After being framed, try to keep your print away from direct sunlight as UV rays can eventually affect the colors over time. NOTE: Prints over 11″x17″ ship in a tube. 6×8’s and 8×8′ come with a 1″ black mat. All watercolor giclées come signed and numbered.

Gicleé on Watercolor PaperGicleé on Watercolor Paper

Stretched Canvas Giclée prints are printed on artist-quality, heavy duty canvas with fully archival Epson UltraChrome inks, (print-permanence rated at 200 years on canvas). All canvas prints have a coat of UV inhibiting varnish to add an extra level of protection. Your canvas is ready to hang as is, but it may also be framed. Framing should be done without glass (canvas must breathe) and should be done by a professional. If framed, the hanging wire stapled on the back should be replaced with wire attached via heavy duty D-rings (as the frame’s weight could pull the staples out). Try not to display your canvas prints in areas of high concentrations of UV light or heat. Canvas can be cleaned with a feather duster. Solvents etc. should never be used.

All canvas giclées come signed and numbered, pre-stretched (ready to hang) and backstapled onto  5/8 – 7/8″ wooden stretcher bars. Sides are black, with some image overlap. In some rare cases, sides may be painted black rather than printed black). Canvas giclées can take up to 5 business days to prepare because of drying and stretching times.

Gicleé on stretched canvasGicleé on stretched canvasStretched Canvas Gicleé - Back


Do you teach art?

No, but I do have some time-lapse videos on my YouTube Channel here:
https://www.youtube.com/user/IMPSANDMONSTERS/videos

And some more tutorials on Lasting Impression Art:
http://lastingimpressionart.com


Do you create custom art or take commissions?

I am not currently taking commissions.


Are your Parody and Tribute paintings legal?

My works of tribute and parody are expressions of dedication protected by the 1st Amendment in the case of parodies, and by Fair Use in the case of tributes and mash-ups (as they are “transformative” and are in my own unique style, and do not damage the copyright holder’s reputation, branding or financial standing). I only tribute those things which I both know and love, and that are of large enough standing and reputation that my tribute will not damage them in any way. Said pieces of art are not licensed nor endorsed by the original authors unless otherwise noted in the description. They are not intended to represent the views of the copyright holders, are not a product of the original authors, nor are they intended to emulate work originating from said authors (i.e. I’m not trying to fool anyone into thinking this is licensed material originating from the company of origin). I encourage all to support the actual authors and copyright holders of the brands and characters they love whenever possible.


Can I visit your studio?

Yes, I work full time out of my home studio near Snohomish, WA and can be visited Monday through Saturday BY APPOINTMENT.  Just email me at impsandmonsters@gmail.com