Frequently Asked Questions / Contact
- United States shipping is $7, Free shipping on orders $50+
- Canada/United Kingdom shipping is $25 via USPS Global Post Plus. Duties/Taxes are not prepaid.
Packages are usually sent via USPS Parcel Select Ground or UPS Ground (bigger packages), though if the package is small and under 1 lb I ship them via First Class Mail and reimburse the shipping difference. In-stock items usually ship within 1-3 business days. Canvas Giclées ship in 10-14 business days if they are not in stock (email me if you want to know if a specific canvas is in stock).
NOTE ABOUT INTERNATIONAL ORDERS: Aside from orders to Canada and the UK, I no longer ship internationally. It has become too expensive and unreliable, and in many cases they are returned to me marked “Unclaimed.” I apologize for the inconvenience.
When purchasing my art, please note that you are buying the product itself (a print, painting, etc.), and not the rights to copy or reproduce it in anyway. All of Justin's work is ©Justin Hillgrove / Imps and Monsters LLC. All Rights Reserved. His work may not be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without written permission from Justin Hillgrove/Imps and Monsters.
I want you to be completely satisfied with your purchase. If there are any issues with your order, please reach out to me at impsandmonsters@gmail.com within 30 days of receiving your items, and I'll work to resolve it. If you'd prefer to speak directly, just send me your phone number and a good time to call, and I’ll get back to you as soon as possible. All emails, orders, and inquiries come directly to me—Justin Hillgrove—and I strive to respond promptly. Please note that when you purchase art or other items from me, you are buying the product itself, not the rights to copy or reproduce it.
I do not currently do commissions, (including custom tattoo design), nor do I share high-res files or give permission for individuals to use third party companies to create products with my art on it. Thanks for your understanding.
My works of tribute and parody are expressions of dedication protected by the 1st Amendment in the case of parodies, and by Fair Use in the case of tributes and mash-ups (as they are “transformative” and are in my own unique style, and do not damage the copyright holder’s reputation, branding or financial standing). I only tribute those things which I both know and love, and that are of large enough standing and reputation that my tribute will not damage them in any way. Said pieces of art are not licensed nor endorsed by the original authors unless otherwise noted in the description. They are not intended to represent the views of the copyright holders, are not a product of the original authors, nor are they intended to emulate work originating from said authors (i.e. I’m not trying to fool anyone into thinking this is licensed material originating from the company of origin). I encourage
all to support the actual authors and copyright holders of the brands and characters they love whenever possible.
If you can't find the answer you're looking for below or have a question about your order, feel free to email me at impsandmonsters@gmail.com or us the contact form below. I receive a high volume of emails, but I do my best to respond as quickly as possible. If you think a phone call is needed, please include your phone number and a convenient time for me to reach you.
Yes, I work full time out of my home studio near Snohomish, WA and can be visited Monday through Saturday by appointment. Just email me at impsandmonsters@gmail.com
Print Descriptions
Open edition prints are UNFRAMED and unsigned laser reproductions on 11″x17″ acid-free heavyweight paper stock, packaged in cellophane, and ship rolled in a tube. Image is printed with a white border and title so it
can be framed easily, affordably, and without a mat. Frame size: 11”
x17”, available at most frame/craft stores, or online.
Giclée Prints are significantly higher quality prints known for their true colors and longevity, and they most closely resemble the original painting. The size listed represents the actual image size. They are signed and numbered by Justin Hillgrove. A single edition is made up of both watercolor giclées and canvas giclées of varying sizes that total between 10 – 250. Avoid displaying prints in areas of high concentrations of UV light.Giclée Prints can take up to a week to ship because of the additional drying and prep time involved. (Justin reserves the right to embellish, enhance or remarque any of the art in his giclée editions, or, in rare cases, to create additional reproductions outside an addition).
Watercolor Giclée Prints are created on lightly-textured, heavy cotton paper using fully archival inks. A small white border is included in order to facilitate matting (currently 1″ on all sides). It is recommended that you take your print straight to a framer, and keep it protected until then to avoid damage. Water, your hands, hard objects & adhesives can damage the surface of your print.
Stretched Canvas Giclée prints are printed on artist-quality, archival canvas with fully archival inks, (print-permanence rated at 100 – 200 years on canvas). All canvas prints have a coat of UV inhibiting varnish. Your canvas comes stretched and back-stapled to a 3/4″ wooden frame, with black sides, ready to hang on a wall.
Note: Due to Justin’s health issues, most giclée CANVAS printing and stretching will no longer be done in-house, so you may see minor differences in color, sheen, stretcher bars, etc. from those you may have received priorto November 2024. Justin has done a lot of research, testing, ordering, etc. to find a partner that produces canvases whose quality is as close as possible to his own. Canvases will still be signed/numbered by Justin. Thanks.